SUPPORT

GET IN TOUCH WITH THE RIGHT DEPARTMENT, RIGHT AWAY.

At BlackBolt Collective we’re known for going above and beyond and at the core of that is prioritizing our customers.

If you’ve got a question, here’s a guide to help you figure out who to reach out to.

BUSINESS HOURS:
Monday – Friday
9am – 5pm

EXAMPLES OF QUESTIONS THE GENERAL SUPPORT DEPARTMENT CAN HELP YOU WITH:

- Questions to help you find the best plan for you.
- Media-related questions.
- Internship opportunities.

You might find these FAQ sections helpful:

General FAQ
Policies FAQ
Onboarding FAQ

OUR BILLING DEPARTMENT CAN HELP YOU WITH QUESTIONS LIKE THIS:

- Modifying your website plan.
- Upgrading your hosting plan.
- Updating your billing information.
- Questions regarding a recent payment.

You may want to read our Billing FAQ here.

OUR WEB SUPPORT DEPARTMENT CAN HELP YOU WITH QUESTIONS LIKE THIS:

- What your web design plan includes.
- Questions regarding addon web services.
- Changes/Updates to your website.

Before messaging, here are some FAQ sections that might be helpful:

Onboarding FAQ
Website Edits FAQ
Technical Info FAQ

OUR TECH SUPPORT DEPARTMENT CAN HELP YOU WITH QUESTIONS LIKE THIS:

- What your hosting plan includes.
- Email integration.
- Security-related questions.
- Performance-related questions.

Before messaging, here are some FAQ sections that might be helpful:

Technical Info FAQ
Support + Monitoring FAQ
Security FAQ
Speed + Performance FAQ
Website Maintenance FAQ