web edits

website edits & Updates

BlackBolt Collective is the ultimate solution for managing your WordPress site. Say goodbye to the stress of hiring freelancers or spending countless hours on website adjustments. Our monthly plan offers WordPress support, troubleshooting, and site edits by our expert engineering team.

WHAT OUR EDITS COVER:

  • Text Edits
  • Switching Out Banners
  • Header or Footer Information
  • Changing Plugin Settings
  • CSS Adjustments
  • Blog Content
  • Context Edits
  • Formatting (Margin, Padding)
  • Changing Images
  • Adding Coupon Codes

WHAT OUR EDITS DON’T COVER:

  • Custom Development (PHP, Plugins, Themes, etc.)
  • Updating Custom Code
  • Graphic Design
  • PSD to WordPress
  • Creating Content
  • Adding New Pages
  • Building out a New Website or Subdomain
  • Search Engine Optimization 

Click Here for Instructions

WEBSITE EDIT REQUEST GUIDE

In order to keep our edits fast and efficient for everyone (including you) follow the instructions on this page precisely. If any of the content we need to complete your request is missing we will return your ticket to you until you have submitted all the information we need. 

See the link to the Edit Request Template for more information. 


INSTRUCTIONS
There are three pieces of information that we require per edit. 

  1. The URL (web address) to be updated.
  2. A screen grab that highlights the area that needs to be modified. 
  3. A description of what will replace the contents of #2. The idea here is to make it where we can copy and paste the replacement content to reduce errors and rework time. 

CLICK HERE TO DOWNLOAD THE EDIT REQUEST TEMPLATE

Submit a Ticket Here

More Info

What's included in your edits?

This is not a comprehensive list, but serves as a general idea of what is/is not included in your monthly edit allowance. In all cases, clear instructions must be included with your request:

INCLUDED 

  • Text Edits
  • Switching Out Banners
  • Header or Footer Information
  • Changing Plugin Settings
  • CSS Adjustments
  • Blog Content
  • Context Edits
  • Formatting (Margin, Padding)
  • Changing Images
  • Adding Coupon Codes
NOT INCLUDED
  • Custom Development (PHP, Plugins, Themes, etc.)
  • Updating Custom Code
  • Graphic Design
  • PSD to WordPress
  • Creating Content
  • Adding New Pages
  • Building out a New Website or Subdomain

EXAMPLES

Adding a Blog Post

Included: You want us to upload blog content that you created with attached images that have been sent and formatted for WordPress with clear instructions.

Not Included: You want us to create a blog post, find images and upload to WordPress with no instruction for formatting.

Editing Website Copy

Included: You want us to take the text that you emailed to us and use it to replace the current content on your About page.

Not Included: You want us to write content for or design your About page.

On-Site SEO Changes

Included: You want us to change some page titles, meta descriptions or fix specific SEO errors found in your latest report and you have provided clear instructions on what exactly needs to be done. 

Not Included: You want us to help with keyword analysis, rank tracking, backlink outreach or SEO consulting.

Google Search Console Issues

Included: You want us to help fix some specific minor WordPress errors found in your GSC account.

Not Included: You want us to fix every issue in your GSC account without context or priority.

What are your usual response/resolution times?

It depends on the ticket, but in general, 2-6 hour reply time & 24-48 hour resolution time.

We get a lot of questions about response and resolution times. Here’s the most honest answer we can give you: it depends on the ticket.

This is why we don’t have an official SLA, just a general timeline for when edits should be completed based on a few factors.

How website edits work

  1. Within 2-6 hours you will receive a manual response email from our team that we have opened the ticket, have assessed the request complexity and are actively working on it or need more information.>
  2. Within 24-48 hours you will receive a resolution email with the changes made as a result of that ticket or request.

Factors that can affect this timeline

  • Our team only performs one edit request at a time. This is to make sure conflicts are never created in your site from 2 changes being made at once! That means if you submit 5 edit requests at one time, we’ll handle them one-by-one. This just means you’ll need to be a bit patient as we work our way through your multiple simultaneous requests.
  • If you send in a request that’s high-complexity, it also may take our team longer to address it. We pride ourselves on doing work quickly, but even more on doing safe, diligent work. More complicated requests also require some patience on your end as we effectively tackle it for you. If a ticket is complex and our team needs more time, we’ll let you know if it is outside of that 48 hour window. 

Ways you can help our team be more efficient

  • Sometimes we need additional information or direct feedback from you to move a request forward. If you receive an email that requires additional information, please reply to it as soon as possible so our team can continue working on your request!
  • Because we don’t offer phone or livechat support, please use the resources we’ve included here to make sure your edit requests are as detailed as possible.